Shipping policy
Shipping Policy
Last updated: April 2026
Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been placed, and another notification when your order has been shipped.
During busy periods, processing times may be slightly longer.
Shipping Rates (New Zealand Only)
We currently ship within New Zealand only.
- Urban Delivery: $9.90
- Rural Delivery: $12.90
- Free Shipping: Available on all orders over $150
Delivery Timeframes
Estimated delivery times once your order has been shipped:
- Urban addresses: 2–4 business days
- Rural addresses: 3–6 business days
Please note these are estimates and may vary depending on courier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow its journey.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us as soon as possible at: thewoolflock@gmail.com
Damaged or Lost Packages
If your order arrives damaged or goes missing, please contact us within 7 days of delivery (or expected delivery) at: thewoolflock@gmail.com
We’ll work with the courier to resolve the issue as quickly as possible.